Privacy Policy

Hyderamart.in Application — Last Updated: June 20, 2025

1. Introduction

This Privacy Policy outlines how hyderamart.in Application collects, uses, and protects your personal information.

2. Information We Collect

Personal Information: Name, email address, phone number, delivery address, and payment information.

Location Information (Required for Services): We collect precise or approximate location data from your mobile device. For Drivers, we collect real-time location data (including in the background when the app is closed or not in use) to calculate delivery routes, assign nearby orders, and enable customers to track their deliveries in real-time. For Customers, we collect location data when the app is active in the foreground to set delivery addresses and show nearby stores.

Usage Data: Information on how you use the app, such as pages visited and features used.

3. How We Use Your Information

4. Sharing Your Information

5. Data Security

5.1 You are solely responsible for the information You provide to Us. You shall ensure and confirm that the Account information and all information provided by You is complete, accurate and up-to-date.

5.2 You will be responsible for the confidentiality of the Account information provided and fully responsible for all activities that take place on Your Account. You agree to immediately notify hyderamart of any unauthorised access of Your Account. You may be held liable to pay damages for losses caused due to unauthorised use of Your Account as a result of Your failure to keep Your Account information secure and confidential.

5.3 We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no security measures are completely secure and we cannot guarantee the absolute security of your information.

5.4 If you have any queries or concerns regarding deleting your data (semi or complete) email us on "hyderamart.in@gmail.com"

6. Payment Information

6.1 The Company shall not be responsible for any unauthorised transactions conducted on the Platform using Your Payment Details. The Company shall not be obligated to refund any money to You in such instances.

6.2 The Company is not liable for any payments authorized through the Platform using Your Payment Details. Particularly, the Company is not liable for any payments that do not complete because:

  1. Your bank account or any other payment did not contain sufficient funds to complete the transaction;
  2. You have not provided the Company with correct Payment Details;
  3. Your payment card has expired; or
  4. circumstances beyond the Company’s reasonable control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) which prevent the execution of the transaction.

7. Prices of Products

7.1 The Users will be informed about all the charges and costs (including, delivery fee) that may be levied on the purchase of the Products on the Platform at the checkout page during a transaction. The Company does not manipulate the price of any Products offered on the Platform.

7.2 The prices of each of the Products may vary due to various factors and You may check the price on the Platform before placing an order. By placing an order You agree to pay the prices mentioned therein. All the Products listed on the Platform will be sold at Indian Rupees either at Maximum Retail Price (MRP) (inclusive of all taxes) or at a discounted price. The prices of the Products may be modified from time to time. The Company endeavours to make available the Products at the best prices as possible on the Platform. There can be an unintended error with respect to the Prices and other information of the Products. You may bring it to Our notice of such errors and we shall effect necessary corrections.

8. Delivery, Delivery Fee And Delivery Time

8.1 The delivery of the Products will be made to the delivery address specified by You while placing the order for the Products on the Platform. You are solely responsible for providing a complete and correct delivery address and, if applicable, further instructions for delivery. The Company shall not be responsible for any delay in delivering the order placed by You on the Platform caused due to the incorrect or incomplete address provided by You.

8.2 The goods will ordinarily be delivered when an appropriate person is able to receive the order at the address provided by You. If You request to leave a delivery unattended at Your address, You expressly disclaim the Company from all the liabilities which may arise by virtue of the Products being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination, and the result of any change in temperature of the items which need to be kept chilled or frozen.

9. Returns, Cancellation And Refund

9.1 Returns

You may return the Product in an order, subject to the following conditions:

  1. When wrong item is delivered other than what You had ordered in an order
  2. Items substantially damaged or deteriorated in quality at the time of delivery. You agree that You shall give Us all the requisite proofs including but not limited to images of Products having issues.
  3. You shall check the Products upon delivery and initiate exchange or return with the requisite proofs on the Platform. You may exchange or return the product by contacting Our customer care.

IT IS HEREBY CLARIFIED THAT NO EXCHANGE OR RETURNS SHALL BE ACCEPTED IF THE PRODUCT PACKAGING IS OPENED OR PRODUCT IS USED/CONSUMED EITHER IN PART OR OTHERWISE.

You may request exchange or return the Products, purchased from Us provided the Products are sealed/unopened/unused and in original condition and on the same day of delivery. Please note, the requests for exchange or returns will not be accepted from the day following the day when We had delivered the Product/s to You. We may request You to dispose off the Products for which We have processed a refund.

9.2 Cancellations

You may cancel an order without charge at any time before the Company accepts the order. You cannot cancel the order post acceptance of order by the Company. The Company may cancel an order (in full or partially) for the reasons including shortage or unavailability of certain Products or force majeure events. In case the Company cancels any order, You will not be charged for such cancellations, and the Company will refund You for any payment already made.

9.3 Refunds

Please be informed that when You opt to cancel or return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per these Terms, will be processed within a period of seven (7) business days from the date of us verifying and confirming the refund request. Your refund will be processed only when the conditions as may be stipulated by Us are fulfilled. The refund amount will be credited to the source account. You acknowledge that after initiation of refund, it may take additional time for Your refund to reflect in Your account which is subject to Your financial institution or payment gateway service provider terms and conditions.

10. Your Rights

11. Cookies and Tracking Technologies

The hyderamart.in Application may use cookies and similar tracking technologies to enhance your user experience and collect usage data.